We use basic cookies so that everything on our site works properly. Cookies are small text files that we store on your computer or smartphone. Cookies help you navigate the website quickly and easily. They use only anonymous data and do not allow us to identify you personally.

Would you rather not use basic cookies? This will prevent some website elements from functioning properly. If you still prefer not to use basic cookies, you can disable the use of cookies in your browser settings. Begin by deleting all previously saved cookies, then disable the option to save new cookies.

You can control whether cookies are saved and retrieved through your own browser settings. Your browser lets you disable any use of cookies or limit their use to certain websites, for example. You can also configure your browser to automatically alert you as soon as a cookie is offered and ask you how to proceed. You can block or remove individual cookies. For technical reasons, however, this may limit or disable some features of our website.

AEB uses services of Piwik Pro GmbH, Germany (piwikpro.de) for web analysis on its websites. Here, cookies are used which enable the statistical analysis of the use of this website by its visitors as well as the display of usage-relevant content or advertising. Etracker cookies do not contain any information that could identify a user. Cookies from Piwik Pro transmit only anonymous data that do not allow identification of a user (this may be, for example, information about the browser used, language, operating system and country).

The data generated with Piwik Pro is processed and stored on behalf of AEB exclusively within the EU and is therefore subject to strict European data protection laws and standards.

Data processing is carried out exclusively with voluntary consent pursuant to Art. 6 para .1 lit a of the EU General Data Protection Regulation (EU-GDPR). Piwik Pro does not use it for any other purpose, combine it with other data, or pass it on to third parties.

Are you part of the AEB Community? Are you interested in talking with us and others about your products and services and sharing your experience in the areas of customs, logistics, and IT? This is how we use your personal data:

When you register, we ask you for certain required information, including your name and email address. If you wish to share more about yourself with others in the Community, you can add other voluntary information and a photo to your personal profile. You can also delete this data from your profile at any time later.

After you register, we send you a newsletter with important news from the Community and notifications about new posts to the email address you provided. To stop receiving the newsletter and/or notifications, simply opt out in your profile.

If you use an AEB solution, you’ll also receive a “system info” email with notifications about technical issues, notices from customs authorities, and other information relating directly to the operation of your solution.

We allow third parties to access your personal data only for servicing and error correction in the Community. Third parties cannot view or use your data for any other purpose.

Under your personal profile settings, you have the option to delete your entire Community account on your own. Your earlier posts will remain online, but your name will be replaced by Account deleted.

Are you part of the AEB Customer Portal? Then you are using self-service features for your AEB products – for example, requesting and downloading feature packs for your software.
This is how we use your personal data:

When you create an account, you can create your own user name or let us choose one for you. We may also ask for certain required information, such as your name and email address. Any other data about you displayed in the AEB Service Portal is already known to us from the project phase. Don’t worry: No one else can see this data.

If you want to delete your personal data from the AEB Customer Portal, simply send an email to service@aeb.com with your name and a request to delete your AEB Customer Portal account.

Are you receiving one or more AEB newsletters? Then you’re regularly receiving specialized content on global trade, logistics, and IT – plus the latest news about AEB. You receive this information only if you personally requested it.

When you register for one or more of our newsletters, we ask you to select your preferred salutation and provide your first and last name, email address, and country. We need this information to check whether you personally requested the newsletter and whether your agree to receive this information. Once you click to confirm that you agree, we can use your information to send you the newsletters you have requested.

We may collect other voluntary information from you. We use this information to send you the information you requested and for occasional user satisfaction surveys or service calls (including from third parties) designed to bring you information tailored specifically to you on the topics you selected in response to your interest or requests.

You can change your newsletter subscriptions directly at any time by clicking the link “I wish to receive: Information about specific topics” in any newsletter.

You can unsubscribe directly from all subscriptions at any time by clicking the link “I wish to receive: No further communications” in any newsletter.

Do you have a specific question for AEB? Are you interested in a specific service, such as registering for an event? Then you will receive the desired information in response to your request. You must provide additional information for us to process your request. This might include your mailing address, for example, if we need to mail you tickets for an event. You can provide further information if you like.

We use your data to provide you with the services you requested and for occasional user satisfaction surveys or service calls (including from third parties) designed to bring you information tailored specifically to you on the topics you selected in response to your interest or requests.

Processing of application; review of qualifications; contact.

• Implementation of precontractual (and other) measures taken at the data subject’s request
• Voluntary consent of the data subject through a corresponding declaration of intent
  

In general, AEB respects the requirements of data reduction and data economy with regard to the intended purposes of the processing, taking into account the interests of the data subjects that warrant protection.

Data subject group: AEB job applicants

Information on job applicants that is typical and necessary in the application process.

Data may be shared with any company employees authorized to perform the specified tasks, with banks insofar as needed to process payments, and with external agents (currently company Softgarden based in Germany, commissioned with technical processing of applicant data) acting as subcontractors as defined by Section 11 BDSG and Art. 28 GDPR, where access to personal data is not generally the purpose of the processing but cannot be ruled out.

Data is transmitted outside the EU only within the context of fulfilling the contract, for required communications, and other exceptions explicitly provided for in BDSG or GDPR.

Appropriate guarantees (standard data protection clauses) are in place for when non-EU subsidiaries of AEB are involved.

If AEB itself subcontracts its (data) processing activities, its subcontractors will sign data protection agreements that uphold AEB’s guarantees. Compliance will be regularly monitored. Further information is available upon request by contacting dataprotectionofficer@aeb.com.

Managing contacts, so that we can get in touch with you for business purposes.

The legal basis might vary, depending on the phase of our contact:

• Implementation of precontractual (and other) measures taken at the data subject’s request
• Voluntary consent of the data subject through a corresponding declaration of intent
• Processing necessary to fulfill contractual obligations (for AEB services, for example)
• Protecting the legitimate interests of AEB, where applicable
  

In general, AEB respects the requirements of data reduction and data economy with regard to the intended purposes of the processing, taking into account the interests of the data subjects that warrant protection.

Data subject group: Business contacts of AEB, such as the contact persons of customers, service providers, and partners.

Typical and necessary information of the contacts (first and last name, salutation, company, department, phone number, email address). These contacts can be linked to transaction data such as history entries for documentation and to provide a basis of information for meetings, etc.

Data may be shared with any company employees authorized to perform the specified tasks, with banks insofar as needed to process payments, and with external agents acting as subcontractors as defined by Section 11 BDSG (commissioned processing of data) and Art. 28 GDPR, where access to personal data is not generally the purpose of the processing but cannot be ruled out.

Data is transmitted outside the EU only within the context of fulfilling the contract, for required communications, and other exceptions explicitly provided for in BDSG or GDPR.

Appropriate guarantees (standard data protection clauses) are in place for when non-EU subsidiaries of AEB are involved.

Managing contacts, so that we can get in touch with you for business purposes.

• Implementation of precontractual (and other) measures taken at the data subject’s request
• Voluntary consent of the data subject through a corresponding declaration of intent
• Processing necessary to fulfill contractual obligations (for AEB services, for example)
• Protecting the legitimate interests of AEB, where applicable

Data subject group: Business contacts of AEB, such as the contact persons of customers, service providers, and partners.

Typical and necessary information of the contacts (first and last name, salutation, company, department, phone number, email address). These contacts can be linked to transaction data such as history entries for documentation and to provide a basis of information for meetings, etc.

Data may be shared with any company employees authorized to perform the specified tasks, with banks insofar as needed to process payments, and with external agents acting as subcontractors as defined by Section 11 BDSG (commissioned processing of data) and Art. 28 GDPR, where access to personal data is not generally the purpose of the processing but cannot be ruled out.

Data is transmitted outside the EU only within the context of fulfilling the contract, for required communications, and other exceptions explicitly provided for in BDSG or GDPR.

Appropriate guarantees (standard data protection clauses) are in place for when non-EU subsidiaries of AEB are involved.

• Consultation with survey participants
• Delivery of raffle prizes
• Delivery of informational materials
• Event registration

The collection of personal data is based on voluntary agreement by the data subjects through a corresponding declaration of intent. In general, AEB respects the requirements of data reduction and data economy with regard to the intended purposes of the processing, taking into account the interests of the data subjects that warrant protection.

Data subject group: Employees, customers, prospects, external parties (depending on the target group defined in the survey)
Typical and necessary information of the contacts (first and last name, salutation, email address, possibly company, possibly department, possibly phone number, possibly postal address).

All company employees authorized to perform the specified tasks. External agents (currently the companies Lamano GmbH & Co. KG based in Germany and typeform S.L. based in Spain for the purpose of data collection) acting as subcontractors as defined by Section 11 BDSG (commissioned processing of data) and Art. 28 GDPR, where access to personal data is not generally the purpose of the processing but cannot be ruled out.

Data is transmitted outside the EU only within the context of fulfilling the contract, for required communications, and other exceptions explicitly provided for in BDSG or GDPR.
Appropriate guarantees (standard data protection clauses) are in place for when non-EU subsidiaries of AEB are involved.
If AEB itself subcontracts its (data) processing activities, its subcontractors will sign data protection agreements that uphold AEB’s guarantees. Compliance will be regularly monitored. Further information is available upon request by contacting dataprotectionofficer@aeb.com.

The personal data is processed to contact you to reply to your requests.

The processing of personal data is based on voluntary agreement by the data subjects through a corresponding declaration of intent. In general, AEB respects the requirements of data reduction and data economy with regard to the intended purposes of the processing, taking into account the interests of the data subjects that warrant protection.

Data subject groups: Website visitors using the chat

Typical and necessary information of the contacts (email address, possibly your information as a chat participant).

All company employees authorized to perform the specified tasks. External agents (currently the company Zendesk Inc based in san Fransisco for the purpose of data collection) acting as subcontractors as defined by Art. 28 GDPR. Here, it is generally the case that access to personal data is not the purpose of the processing but cannot be excluded.

Data is transmitted outside the EU only within the context of fulfilling the contract, for required communications, and other exceptions explicitly provided for in BDSG or GDPR.

If AEB itself subcontracts its processing activities, its subcontractors will sign data protection agreements that uphold AEB’s guarantees. Compliance will be regularly monitored. Further information is available upon request by contacting dataprotectionofficer@aeb.com.

• Online checks: Processing/use of the data is required to perform online checks and to access past checks.
• Getting in contact (in case of new features, queries, etc.)
• Delivery of informational material
• Protecting the legitimate interests of AEB, where applicable

The processing of personal data is based on voluntary agreement by the data subjects through a corresponding declaration of intent upon registration.
In general, AEB respects the requirements of data reduction and data economy with regard to the intended purposes of the processing, taking into account the interests of the data subjects that warrant protection.

Data subject group: SOLID app users
Usual and necessary contact data during registration: Last name, first name, e-mail

All company employees authorized to perform the specified tasks. In the case of payment transactions, credit institutions receive the necessary information. External agents acting as subcontractors as defined by Art. 28 GDPR. Here, it is generally the case that access to personal data is not the purpose of the processing but cannot be excluded.

Data is transmitted outside the EU only within the context of fulfilling the contract, for required communications, and other exceptions explicitly provided for in BDSG or GDPR.
If AEB itself subcontracts its processing activities, its subcontractors will sign data protection agreements that uphold AEB’s guarantees. Compliance will be regularly monitored. Further information is available upon request by contacting dataprotectionofficer@aeb.com.