We use basic cookies so that everything on our site works properly. Cookies are small text files that we store on your computer or smartphone. Cookies help you navigate the website quickly and easily. They use only anonymous data and do not allow us to identify you personally.

Would you rather not use basic cookies? This will prevent some website elements from functioning properly. If you still prefer not to use basic cookies, you can disable the use of cookies in your browser settings. Begin by deleting all previously saved cookies, then disable the option to save new cookies.

You can control whether cookies are saved and retrieved through your own browser settings. Your browser lets you disable any use of cookies or limit their use to certain websites, for example. You can also configure your browser to automatically alert you as soon as a cookie is offered and ask you how to proceed. You can block or remove individual cookies. For technical reasons, however, this may limit or disable some features of our website.

AEB uses services of Piwik Pro GmbH, Germany (piwikpro.de) for web analysis on its websites. Here, cookies are used which enable the statistical analysis of the use of this website by its visitors as well as the display of usage-relevant content or advertising. Etracker cookies do not contain any information that could identify a user. Cookies from Piwik Pro transmit only anonymous data that do not allow identification of a user (this may be, for example, information about the browser used, language, operating system and country).

The data generated with Piwik Pro is processed and stored on behalf of AEB exclusively within the EU and is therefore subject to strict European data protection laws and standards.

Data processing is carried out exclusively with voluntary consent pursuant to Art. 6 para .1 lit a of the EU General Data Protection Regulation (EU-GDPR). Piwik Pro does not use it for any other purpose, combine it with other data, or pass it on to third parties.

AEB uses services of Dealfront Group GmbH, Germany (dealfront.com) on its websites to analyze visitor behavior. The IP address is processed to help us understand which companies (B2B) visit our website. As part of the processing, the anonymized, shortened IP address is collected and, after comparison with a whitelist of known companies, enriched with associated information such as the company name or industry code. The processing of the truncated IP address prevents the processing of personal data.

Are you part of the AEB Customer Portal? Then you are using self-service features for your AEB products – for example, requesting and downloading feature packs for your software.
This is how we use your personal data:

When you create an account, you can create your own user name or let us choose one for you. We may also ask for certain required information, such as your name and email address. Any other data about you displayed in the AEB Service Portal is already known to us from the project phase. Don’t worry: No one else can see this data.

If you want to delete your personal data from the AEB Customer Portal, simply send an email to service@aeb.com with your name and a request to delete your AEB Customer Portal account.

You have an AEB account and use it to access your AEB software products or other online services such as the AEB Help Center?

This is how we use your personal data:

When creating your account, your first name, last name, email address, preferred account language, and your individual password are required. We need this data so that you can use your AEB account to log in to and use your available software products and all available online services such as the AEB Help Center.

This is done either on the basis of a contract with AEB and your company or your voluntary creation of the AEB account.

Want to provide AEB with additional contact information or share more with others, such as in the AEB Community? You have the option to expand your personal profile with voluntary information and a photo. You can always delete this information from your profile again whenever you like. We only grant third parties access to your personal data in exceptional cases, for maintenance and troubleshooting in the Community. Third parties cannot view or use your data for any other purpose.

Want to delete your AEB account? You may terminate your account at any time without notice by sending an email to info@aeb.com. After termination of the user account, AEB will delete all your account data, as long as such data is no longer required to process the closure of the user account or to assert and/or enforce rights. Your posts and comments in the Help Center and the Community will remain anonymous online.

Do you use our chat and wish to receive direct information about or help with our products and services or other information on AEB?

This is how we use your personal data:

When you open a chat request, we need your email address to contact you regarding the resolution of your issue. Your personal data may also include other contact information that you provide during the chat. If your data is already in our systems, your requests will be linked to it.

We use the services of Zendesk (San Francisco, USA) for chat support. Only in the event that our systems require technical support, may the provider have access to your personal data. Our use of Zendesk software is subject to binding corporate rules approved by the responsible supervisory authority and safeguarded by standard contractual clauses in place between the provider and us.

Do you use our AEB Help Centerand wish to receive direct help with our products and services or other information on AEB?

See the subsections below for information on how we use your personal data:

• Data protection in support requests
• Data protection when viewing the status of support requests
• Data protection when subscribing to posts
• Data protection when posting comments or feedback

We use the services of Zendesk (San Francisco, USA) for the AEB Help Center. Only in the event that our systems require technical support, may the provider have access to your personal data. Our use of Zendesk software is subject to binding corporate rules approved by the responsible supervisory authority and safeguarded by standard contractual clauses in place between the provider and us.

Submitting a support request in the AEB Help Center for direct help from AEB?

This is how we use your personal data:

When you submit a support request, we need your email address to process your request as quickly as possible and contact you regarding the resolution of your issue. Your personal data may also include other contact information that you provide in your request. If your data is already in our systems, your requests will be linked to it.

Want to track of the status of your support request in the AEB Help Center?

This is how we use your personal data:

To view the status of your support requests in the Help Center, log in with your AEB account. For details on how your personal data is used here, please refer to "Data protection in the creation and use of your AEB account".

Want to follow interesting posts and be informed about changes and comments?

This is how we use your personal data:

If you subscribe to certain articles or entire sections, you will receive notifications of new comments or articles to the email address of your account.

No longer interested in receiving notifications? Then unfollow the relevant forums, posts, or people. You can easily do this while logged in to the AEB Help Center at: "My activities" > "Following". In the list of your subscriptions displayed, you can change "Follow" to "Unfollow" in the last column with a click.

Want to leave questions or feedback on articles in the AEB Help Center?

This is how we use your personal data:

You need an AEB account to leave a comment under a post or to provide feedback on why a post was not helpful. For details on how your personal data is used here, please refer to "Data protection in the creation and use of your AEB account".

Want to talk with us and others in the AEB Community about your user experience or ask specific questions relating to customs, logistics, and IT?
See the subsections below for information on how we use your personal data:

• Data protection when creating and commenting on questions
• Data protection when subscribing to forums or posts

We use the services of Zendesk (San Francisco, USA) for the AEB Community. Only in the event that our systems require technical support, may the provider have access to your personal data. Our use of Zendesk software is subject to binding corporate rules approved by the responsible supervisory authority and safeguarded by standard contractual clauses in place between the provider and us.

Want to ask the Community a technical question?

This is how we use your personal data:

You need an AEB account to create a post or to comment on it. For details on how your personal data is used here, please refer to "Data protection in the creation and use of your AEB account".

Want to follow interesting forums or posts and be informed of changes and comments?

This is how we use your personal data:

Follow specific forums or posts to receive notifications of new content to the email address you provided. You’ll also receive an email notification if someone posts a new comment on your post.

No longer interested in receiving notifications? Then unfollow the relevant forums, posts, or people. You can easily do this while logged in to the AEB Help Center at: "My activities" > "Following". In the list of your subscriptions displayed, you can change "Follow" to "Unfollow" in the last column with a click.

Are you receiving one or more AEB newsletters? Then you’re regularly receiving specialized content on global trade, logistics, and IT – plus the latest news about AEB or posts from the Community. You receive this information only if you personally requested it.

This is how we use your personal data for newsletter subscriptions:

We request mandatory information when you register for one or more newsletters. These are first name, last name, email address and, if applicable, country. We need this information to check whether you have personally requested the newsletter and whether you agree to receive this information. Once you click to confirm that you agree, we can use your information to send you the newsletters you have requested.

We may collect other voluntary information from you. We use this information to send you the information you requested and for occasional user satisfaction surveys or service calls (including from third parties) designed to bring you information tailored specifically to you on the topics you selected in response to your interest or requests.

You can change your newsletter subscription or unsubscribe at any time directly in one of your newsletters under the "Settings/unsubscribe" link.

We use the services of Salesforce (Atlanta, USA: www.salesforce.com) to send out our newsletter. Only in the event that our systems require technical support, may the provider have access to your personal data. Our use of Salesforce software is subject to binding corporate rules approved by the responsible supervisory authority and safeguarded by standard contractual clauses in place between the provider and us.

Do you have a specific question for AEB? Are you interested in a specific service, such as registering for an event?

Then you will receive the desired information in response to your request. You must provide additional information for us to process your request. This might include your mailing address, for example, if we need to mail you tickets for an event. You can provide further information if you like.

We use your data to provide you with the services you requested and for occasional user satisfaction surveys or service calls (including from third parties) designed to bring you information tailored specifically to you on the topics you selected in response to your interest or requests.

Processing of application; review of qualifications; contact.

• Implementation of precontractual (and other) measures taken at the data subject’s request
• Voluntary consent of the data subject through a corresponding declaration of intent
  

In general, AEB respects the requirements of data reduction and data economy with regard to the intended purposes of the processing, taking into account the interests of the data subjects that warrant protection.

Data subject group: AEB job applicants

Information on job applicants that is typical and necessary in the application process.

Data may be shared with any company employees authorized to perform the specified tasks, with banks insofar as needed to process payments, and with external agents (currently company Softgarden based in Germany, commissioned with technical processing of applicant data) acting as subcontractors as defined by Section 11 BDSG and Art. 28 GDPR, where access to personal data is not generally the purpose of the processing but cannot be ruled out.

Data is transmitted outside the EU only within the context of fulfilling the contract, for required communications, and other exceptions explicitly provided for in BDSG or GDPR.

Appropriate guarantees (standard data protection clauses) are in place for when non-EU subsidiaries of AEB are involved.

If AEB itself subcontracts its (data) processing activities, its subcontractors will sign data protection agreements that uphold AEB’s guarantees. Compliance will be regularly monitored. Further information is available upon request by contacting dataprotectionofficer@aeb.com.

Managing contacts, so that we can get in touch with you for business purposes.

The legal basis might vary, depending on the phase of our contact:

• Implementation of precontractual (and other) measures taken at the data subject’s request
• Voluntary consent of the data subject through a corresponding declaration of intent
• Processing necessary to fulfill contractual obligations (for AEB services, for example)
• Protecting the legitimate interests of AEB, where applicable
  

In general, AEB respects the requirements of data reduction and data economy with regard to the intended purposes of the processing, taking into account the interests of the data subjects that warrant protection.

Data subject group: Business contacts of AEB, such as the contact persons of customers, service providers, and partners.

Typical and necessary information of the contacts (first and last name, salutation, company, department, phone number, email address). These contacts can be linked to transaction data such as history entries for documentation and to provide a basis of information for meetings, etc.

Data may be shared with any company employees authorized to perform the specified tasks, with banks insofar as needed to process payments, and with external agents acting as subcontractors as defined by Section 11 BDSG (commissioned processing of data) and Art. 28 GDPR, where access to personal data is not generally the purpose of the processing but cannot be ruled out.

Data is transmitted outside the EU only within the context of fulfilling the contract, for required communications, and other exceptions explicitly provided for in BDSG or GDPR.

Appropriate guarantees (standard data protection clauses) are in place for when non-EU subsidiaries of AEB are involved.

Managing contacts, so that we can get in touch with you for business purposes.

• Implementation of precontractual (and other) measures taken at the data subject’s request
• Voluntary consent of the data subject through a corresponding declaration of intent
• Processing necessary to fulfill contractual obligations (for AEB services, for example)
• Protecting the legitimate interests of AEB, where applicable

Data subject group: Business contacts of AEB, such as the contact persons of customers, service providers, and partners.

Typical and necessary information of the contacts (first and last name, salutation, company, department, phone number, email address). These contacts can be linked to transaction data such as history entries for documentation and to provide a basis of information for meetings, etc.

Data may be shared with any company employees authorized to perform the specified tasks, with banks insofar as needed to process payments, and with external agents acting as subcontractors as defined by Section 11 BDSG (commissioned processing of data) and Art. 28 GDPR, where access to personal data is not generally the purpose of the processing but cannot be ruled out.

Data is transmitted outside the EU only within the context of fulfilling the contract, for required communications, and other exceptions explicitly provided for in BDSG or GDPR.

Appropriate guarantees (standard data protection clauses) are in place for when non-EU subsidiaries of AEB are involved.

• Consultation with survey participants
• Delivery of raffle prizes
• Delivery of informational materials
• Event registration

The collection of personal data is based on voluntary agreement by the data subjects through a corresponding declaration of intent. In general, AEB respects the requirements of data reduction and data economy with regard to the intended purposes of the processing, taking into account the interests of the data subjects that warrant protection.

Data subject group: Employees, customers, prospects, external parties (depending on the target group defined in the survey)
Typical and necessary information of the contacts (first and last name, salutation, email address, possibly company, possibly department, possibly phone number, possibly postal address).

All company employees authorized to perform the specified tasks. External agents (currently the companies Lamano GmbH & Co. KG based in Germany and typeform S.L. based in Spain for the purpose of data collection) acting as subcontractors as defined by Section 11 BDSG (commissioned processing of data) and Art. 28 GDPR, where access to personal data is not generally the purpose of the processing but cannot be ruled out.

Data is transmitted outside the EU only within the context of fulfilling the contract, for required communications, and other exceptions explicitly provided for in BDSG or GDPR.
Appropriate guarantees (standard data protection clauses) are in place for when non-EU subsidiaries of AEB are involved.
If AEB itself subcontracts its (data) processing activities, its subcontractors will sign data protection agreements that uphold AEB’s guarantees. Compliance will be regularly monitored. Further information is available upon request by contacting dataprotectionofficer@aeb.com.

The personal data is processed to contact you to reply to your requests.

The processing of personal data is based on voluntary agreement by the data subjects through a corresponding declaration of intent. In general, AEB respects the requirements of data reduction and data economy with regard to the intended purposes of the processing, taking into account the interests of the data subjects that warrant protection.

Data subject groups: Website visitors using the chat

Typical and necessary information of the contacts (email address, possibly your information as a chat participant).

All company employees authorized to perform the specified tasks. External agents (currently the company Zendesk Inc based in san Fransisco for the purpose of data collection) acting as subcontractors as defined by Art. 28 GDPR. Here, it is generally the case that access to personal data is not the purpose of the processing but cannot be excluded.

Data is transmitted outside the EU only within the context of fulfilling the contract, for required communications, and other exceptions explicitly provided for in BDSG or GDPR.

If AEB itself subcontracts its processing activities, its subcontractors will sign data protection agreements that uphold AEB’s guarantees. Compliance will be regularly monitored. Further information is available upon request by contacting dataprotectionofficer@aeb.com.

• Online checks: Processing/use of the data is required to perform online checks and to access past checks.
• Getting in contact (in case of new features, queries, etc.)
• Delivery of informational material
• Protecting the legitimate interests of AEB, where applicable

The processing of personal data is based on voluntary agreement by the data subjects through a corresponding declaration of intent upon registration.
In general, AEB respects the requirements of data reduction and data economy with regard to the intended purposes of the processing, taking into account the interests of the data subjects that warrant protection.

Data subject group: SOLID app users
Usual and necessary contact data during registration: Last name, first name, e-mail

All company employees authorized to perform the specified tasks. In the case of payment transactions, credit institutions receive the necessary information. External agents acting as subcontractors as defined by Art. 28 GDPR. Here, it is generally the case that access to personal data is not the purpose of the processing but cannot be excluded.

Data is transmitted outside the EU only within the context of fulfilling the contract, for required communications, and other exceptions explicitly provided for in BDSG or GDPR.
If AEB itself subcontracts its processing activities, its subcontractors will sign data protection agreements that uphold AEB’s guarantees. Compliance will be regularly monitored. Further information is available upon request by contacting dataprotectionofficer@aeb.com.